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The confirmation of this breach comes at a time when Air India is in the final stage of its divestment process. It is being said that other global airlines, especially ones who are part of Star Alliance, are likely affected too by the data breach.Īccording to sources at Air India, the carrier has set up a call centre to help passengers who are impacted by this breach. While the level and scope of sophistication is being ascertained through forensic analysis and the exercise is ongoing, SITA has confirmed that no unauthorised activity has been detected inside the system's infrastructure after the incident, it added.Īir India said that it received the first information regarding the data breach on February 25, and the identity of the affected data subjects was received on March 25 and April 5. "Air India would like to inform its valued customers that its passenger service system provider has informed about a sophisticated cyber attack it was subjected to in the last week of February 2021," the airline said. It has also requested passengers to change passwords wherever applicable to ensure safety of their personal data. However, the airline said that CVV/CVC data of the credit card holders were not stored in their data.
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We would also encourage passengers to change passwords wherever applicable to ensure safety of their personal data," it said.ĭata of 4.5 million passengers - which includes Air India's passengers - across the world has been "affected" due to the cyberattack on SITA, the statement said. "While we and our data processor continue to take remedial actions. It added, "The breach involved personal data registered between 26th August 2011 and 3rd February 2021, with details that included name, date of birth, contact information, passport information, ticket information, Star Alliance and Air India frequent flyer data (but no passwords data were affected) as well as credit cards data." This incident affected around 4,500,000 data subjects in the world," the national carrier said in a statement.
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"This is to inform you that SITA PSS our data processor of the passenger service system (which is responsible for storing and processing of personal information of the passengers) had recently been subjected to a cybersecurity attack leading to personal data leak of certain passengers.